All prices on the website are in UK GBP (£) and include delivery costs within the UK.
Having placed your order you will receive a confirmation email confirming that I have received your order.
Please ensure you keep this email as you may need you to refer to it if there are any issues with your order.
If you do not receive email confirmation of your order do please let me know.
I do make every effort to ensure all products are in stock, but in the event of not having your chosen product I will email or call you to offer a refund or a later delivery if possible.
All orders are processed securely by PayPal.
PayPal does not require you to sign up or share your card details.
I can still accept orders by post accompanied by a cheque made payable to N Williams and your order will be dispatched once your cheque has cleared.
If you would like to speak to me, the potter, orders can be arranged over the phone. Please call on 01538 266 625 should I be unavailable please leave a message on my answering machine.
If you wish to purchase items not currently available in the Online Shop do email for a current Mail Order Price.
Please note that the product pictured may not be the same as the one received as all goods are produced by hand and may vary slightly. All dimensions are approximate. Colours are reproduced as accurately as possible, however as with all photography there may be some slight variation.
Due to the handmade nature of my products, I am unable to offer an exchange and/or refund unless these are deemed faulty or to have broken in transit.
Notification of such damage must be made by phone within 3 days of receipt, the complete package must be retained so a claim can be made and a refund or replacement article will be despatched as soon as the claim has been settled.
This does not affect your statutory rights.
If you have received a damaged or faulty item, please let me know, and I will do my utmost to resolve the situation as soon as possible.
Delivery within the U.K. is free.
Your order will be sent out via Royal Mail or Parcel Force using the lowest price option available. I aim to despatch your delivery within 1-2 working days. And delivery is usually 2-3 working days after this.
Unfortunately there are times when I am away from the studio and this can delay the despatch of items, if at all possible on these occasions I will endeavour to contact you as soon as I am able.
The goods will be delivered to the address provided by the Customer. Costs, which are incurred due to incorrect address information, may be passed on to the Customer. I shall not be liable for delays or other disadvantages to the Customer resulting from provision of an incorrect address.
At present I do not offer a faster delivery option.
On the rare occasion that an item you have ordered is out of stock I will contact you on receiving your order to advise you of the earliest possible delivery date of the item. If you are not satisfied with the alternative delivery date then you can cancel the order immediately and I will give you a full refund.
Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept liability for any inconvenience that may result from such a delay.
I do not add any charge for packing, and recycle any packaging I receive.
Please note, these conditions only apply to customers within the UK.
International shipping is calculated by volume, so is determined by the size and the weight of the package.
I use Royal Mail and Parcel Force.
If you would like a specific quote, or to query shipping charge, or have a special request please email email@example.com
Please allow up to four weeks for delivery of International Orders.
01538 266 625
Consall Forge Pottery,
Consall Forge, Wetley Rocks,
All payments are processed through PayPal and are safe and secure.
You do not need to have a Paypal account to pay, you can simply enter your card details to complete your payment.
You do not need to register a Paypal account.
All images© Consall Forge Pottery
Photography by Greg Newton
Site designed by Harry Williams